DL Guide

Refund and Cancellation Policy

Effective from 5 October 2026.

Our refund policy

Instant digital download. If a file you bought is faulty (it won’t open, is corrupted or is incomplete), tell us within 24 hours of purchase and we’ll send a working copy or refund you in full. Because you agree at checkout to immediate download, we don’t offer refunds for change of mind. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

How to report a faulty file

Email [email protected] within 24 hours of your purchase, and include:

  • the order number from your Dodo Payments receipt, and the email address you used;
  • which file is affected (the guide, the calculator or which letter);
  • what happens when you open it, and the device and app you used.

We reply within 2 working days. We’ll send a working copy, or, if we can’t, arrange a full refund. Please don’t send medical records or case papers: we don’t need them, and nobody reviews individual cases.

How refunds are paid

Dodo Payments, the merchant of record, pays refunds to the card or account you paid with, including the VAT. How long it takes to reach you depends on your bank or card provider. If a refund is due more than 30 days after purchase, when Dodo Payments can no longer process one, we pay it to you directly.

Cancellation

When you buy online you normally have 14 days to cancel. The Consumer Contracts Regulations 2013 let digital content be supplied within those 14 days only if you give your express consent and acknowledge that you will lose the right to cancel once supply begins. By completing checkout you accept the Dodo Payments Buyer Terms, which record your consent to immediate download and your acknowledgement that you lose the right to cancel once the download begins.

So you can’t cancel for a change of mind once you’ve started downloading. If you haven’t started any download, email us straight away with your order number and the email address you used, and we’ll arrange for the order to be cancelled and refunded in full. You can write in your own words, or use the form below.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Vighnesh G Warrier, trading as DL Guide, G1204, Sumadhura Eden Garden, Whitefield, Bengaluru, Karnataka 560067, India. Email: [email protected]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following digital content: Independent Guide to DVLA Medical Licence Decisions,

Ordered on [*]/received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.

Why there are no refunds for a change of mind

The kit is delivered as soon as you pay, and by completing checkout you accept the Dodo Payments Buyer Terms, which cover immediate download. Before you buy, you can see real sample pages, check which part of the kit covers your situation with Where are you now?, and read the who it’s for, and who it isn’t for list. If you’re unsure, email us before you buy.

A duplicate or mistaken payment

An accidental duplicate purchase of the same kit is refunded in full.

Your statutory rights

This policy doesn’t affect your rights under the Consumer Rights Act 2015. Digital content must be of satisfactory quality, fit for purpose and as described; if it isn’t, you’re entitled to a repair or replacement, or, if that isn’t possible or isn’t done within a reasonable time and without significant inconvenience, a price reduction up to a full refund. Those rights continue after the 24 hours in our own promise.

Disputes

Please contact us first, so we can put things right. The Dodo Payments Buyer Terms also ask you to contact Dodo Payments before raising a chargeback with your bank. The kit is 11 files, and we’d rather fix a problem file than have you lose time.